Refund policy

Returns

Changing your mind

Under UK consumer law you have the right to cancel your order within 14 days of receiving it, for any reason, including wrong size or change of mind.

To cancel, email me at wtrcreativeapparel@gmail.com within those 14 days with your order number. I'll reply with return instructions, and I ask that you send the item back within 14 days of telling me.

The item must be unworn, unwashed and in a resaleable condition. I may reduce your refund if an item comes back worn, washed or damaged, to reflect the loss in value.

Return postage is paid by you. I recommend a tracked service, as you remain responsible for the item until it reaches me.

Damaged, misprinted or incorrect items

If your item arrives damaged, misprinted, faulty or is not what you ordered, please email me as soon as you can, ideally within 14 days of delivery, at wtrcreativeapparel@gmail.com with:

  • Your order number
  • Clear photos of the issue
  • Any other relevant details

I'll arrange a replacement or a refund, and I'll cover return postage if I ask for the item back.

Exchanges

I can't offer direct size or style exchanges, as all products are made to order and I don't hold inventory. If you need a different size, you can cancel for a refund as above and place a new order.

Order lost in transit

If your order has not arrived within the estimated delivery times shown on the product page and in the Shipping Policy, please email me at wtrcreativeapparel@gmail.com, ideally within 30 days of the estimated delivery date. Before contacting me, please:

  • Double-check your shipping confirmation email for address errors
  • Ask your local post office if they're holding the package
  • Check with neighbours to see if the courier left it with them

If your address was correct and the package hasn't turned up, I'll investigate and arrange a replacement or refund.

Note: If an incorrect shipping address was provided, you may be responsible for reshipment costs.

Refunds

Refunds are made to your original payment method within 14 days of me receiving a returned item (or, for damaged or lost orders, once the issue is confirmed). Nothing in this policy affects your statutory rights.